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P.O. Box 351, 103 Sharpe Street, Screven, Georgia
31560
Phone: 877-487-1639 • Fax: 912-579-2415
email:
bonniessportswear@yahoo.com • web site:
www.jordanleecamokids.com
When placing an order we need the following:
Item#, Size, Color and EMB
All new customers must fill out a new customer
form with their resale tax number. Until credit is approved
orders will be held. Checking credit can take us three weeks or
more and some companies do not give references. If you would
like your order to be shipped COD or you would prefer to use a
credit card please call us. We accept MasterCard and Visa.
Our terms are net 30 with prior approval. Payment
must be received within 30 days. Payments are posted on the date
we receive them, not the check date. Invoices over 15 days late
will incur a 1.5% late charge. No orders will be shipped until
all invoices are current. Returned checks will be charged a $25
fee. These checks must be paid within 10 days of notification.
This must be paid before any other orders will be shipped. If
this happens twice your account will be put on COD, certified
check, or money order.
COD Accounts - COD orders must be approved before
shipment, COD charge is $9.00 per box. At this point,
your order has already been pulled and invoiced and is ready to
ship. If we cannot get approval we will leave a message and wait
for a return phone call. We will hold orders for two weeks and
then return them to stock at which time a 20% restocking fee
will be posted to your account. We will change a ship date one
time only. We will not call back for approval-we will just ship
the order. If you request that your order be split it will incur
a special handling fee. The first time a COD order is refused a
20% restocking fee will be posted to your account. Any
additional refusals will be charged a 25% restocking fee. Please
Note: Both UPS and FedEx charge $9.00 per box for COD shipments.
This charge will be added to your invoice total.
Invoices and Packing Lists - Invoices and packing
lists will be sent with your shipment unless otherwise
instructed. If you do not receive an invoice with your shipment
please call us.
Additions - If you call to make additions to your
order we cannot add to it if it has already been invoiced. A new
and separate invoice will be made for any additions you have.
Backorders - We do not do backorders. You must
reorder.
Returns - No returns without return authorization
number. You have 10 days after receiving a shipment to call and
notify us of any discrepancies on the order or invoice. Claims
not made during this time will be subject to denial. If you have
an item you would like to return, you may do so by calling or
faxing the numbers listed above to get a return authorization
number. Returns will be accepted only with prior arrangement and
a return authorization number. Defective items will be replaced,
repaired, or credited at our option. Only credits will be
issued. We do not do refunds. No returns or credits on
closeouts.
Freight charges will be reimbursed for only the
cost of shipping only. If returned by UPS or FedEx we will
reimburse the amount shown in our computer. If returned by US
Mail we will credit amount printed on package minus charges for
insurance or return receipts. We do not reimburse for special
charges such as return receipt or insurance of packages.
Non-defective items returned with prior approval
are subject to at least a 20% restocking fee. Additional returns
of non-defective items will be charged a 35% restocking fee.
Each additional return will have increasing restocking fees. We
do not reimburse for freight on non-defective returns.
Items will be replaced if sewn incorrectly.
Problems with trim (buttons, bows, buckles, etc.) will not
necessarily warrant replacement of entire item.
Please be sure
your order is correct. Bonnie & Children’s Sportswear is not
responsible for salesmen’s mistakes. If customer orders wrong
size, wrong item or color, customer is responsible for freight
charges both ways. We will not issue credits for salesmen or
customers’ mistakes; we will only replace items and charge
freight to customer. We do not sell some items as sets, so they
will not be replaced as sets. We will only replace the damaged
items. You can assure that your orders are correct by using the
correct item numbers and sizes. Writing your order and faxing it
to us will insure that you get what you want if you use the
correct item numbers and sizes.
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